Enter the 2026 Customer Service Excellence Awards and highlight your commitment to outstanding customer care. These awards recognise the individuals, teams, and organisations who go above and beyond to deliver exceptional service across every touchpoint.
Whether you lead an award-winning support team, have transformed your service through innovation or AI, or deliver seamless omnichannel and in-person support, the Customer Service Excellence Awards celebrate your impact on client loyalty and satisfaction.
Submit your entry to showcase your achievements on a global stage and gain recognition for customer service that truly stands out.
We know that many small business owners, entrepreneurs and larger organisations don’t like to pay up front for awards, where fees range from £99 to more than £200 per category. With us, all your entries are free.
It just makes sense. Why pay an entry fee when you get nothing in return? If you enter an award sector with Altaris Business Awards and win, you pay an Award Acceptance Fee, then enjoy a raft of benefits for winning.
As a winner or finalist, you get credible industry recognition & publicity from National press releases through Google News, outlets such as AP News & Benzinga, and newswires.
Social media marketing is important for all businesses, which is why we announce your accolades on social platforms, and regularly engage with you and your followers.
Select winners may be chosen for the creation of additional free in-depth PR content, highlighting the success of your business and making you a trusted voice in your industry.
Winner
£375 +VAT
Award Acceptance Fee
Finalist
£0
Free. Forever.
Trophy
£99 +VAT
Per Additional Trophy
*We offer free mainland UK delivery. For delivery to other locations, please view our shipping policy.
We'll send you relevant reminders so you don't miss key dates
Our ethos is simple: all businesses should be treated equally, and your achievements should be judged based on achievement alone. We have structured our awards and judging process so that everyone is on an equal footing – from Lone Wolf to Corporate Enterprise.
Entries are judged based on merit – not on bank balance or size of the company. We’re not “pay to play” like some of our competitors.
Directors Dan Trindade and Mark Byrne developed the Altaris Business Awards model around the suggestions and needs of business owners.
With strong business backgrounds and a network of high-level contacts from some of the UK’s most notable firms, Dan and Mark set out to change the way UK awards were managed, giving back as much as possible to the community.
Our judging panel are business experts with a wealth of knowledge in various industries. They lend their experience and business acumen to the many award sectors we cover.
Our panel consists of dozens of private & public guest judges; below are a few of our business experts who will be selecting shortlists, winners and finalists in our awards!
Interested in being a guest judge? Contact us here.
Jungle Agency is a full-service Amazon marketplace agency based in London that offers consultancy, setup, optimisation, day-to-day management and advertising services for seller and vendor accounts. Jungle takes a bespoke approach with each client, listening carefully to their needs and expectations before implementing and executing a process-driven strategy to help them achieve their goals.
LinkedIn | Jungle Agency
I have 22 years’ experience leading Marketing, Digital & Ecommerce. I was previously Director of Digital/ Ecommerce at Marshalls, Head of Marketing at Tesco Bank, Global Digital/ Ecommerce Director at PZ Cussons (St Tropez, Imperial Leather, Original Source, etc), led Digital marketing at the Co-op Group (Food, Electrical, Funeralcare, etc) and have worked agency (McCann, Havas, Bray Leino Yucca & Visualsoft) and client side with brands including Wickes, Laterooms, Intercontinental Hotel Group, Cash Generator, Stagecoach & Silverstone.
Founder and Managing Director of leading digital marketing agency Circus PPC. Rick founded Circus PPC in 2009 to tackle the growing need for businesses to have dedicated, highly trained, highly skilled professionals working on their digital marketing campaigns. Having taken his own agency from £0 to £15mil annual turnover he works tirelessly to help his clients achieve respective results, growing Sales, Revenue and Profit for all.
I have worked in the Film & Television industry for over 19 years. I've had much experience on Film & Television Dramas, including Last of the Summer Wine, London's Burning, Rocket Man, Doctors and Films like Harry Potter & The Prisoner of Azkaban, Magicians, The Bourne Ultimatum, First Night and Ackley Bridge. I specialise in creating video content for businesses across the engineering, manufacturing, logistics and aviation sectors. This covers corporate video, testimonials, training, trade show films and many more.Recent work includes 360 VR with Thomas Cook Airlines, Video marketing training for SME's and our 6 part Documentary series The Inflight Food Trip.
Jamie is the founder and Managing Director of Sculpt Digital, a boutique digital performance agency dedicated to helping businesses excel in the digital space. In addition to Sculpt Digital, Jamie is the proud owner of Blend Analytics, a digital analytics consultancy that specialises in providing data-driven insights to clients. With a wealth of experience working at global digital agencies, Jamie has held prominent positions, including serving as the Ex Dentsu Head of Digital for both iProspect and Carat brands. Jamie also played an instrumental role in leading the growth of the digital media team at Brass, further solidifying their reputation as a digital marketing leader.
| Category | Criteria |
|---|---|
| Customer Service Champion of the Year | Honouring an individual who consistently delivers outstanding customer service, exemplifying leadership, empathy, and excellence in every interaction. |
| Customer Support Team of the Year | Celebrating a team that demonstrates exceptional collaboration, responsiveness, and service standards across customer interactions. |
| Best Customer Experience Initiative | Recognising a strategic initiative that significantly improved customer satisfaction, loyalty, or engagement. |
| Innovation in Customer Service | Celebrating new tools, processes, or approaches that have meaningfully transformed the customer experience. |
| Best for Customer Retention | Awarding an organisation that has achieved outstanding results in retaining and nurturing customer relationships. |
| Best Use of AI in Customer Service | Recognising effective implementation of AI technologies that enhance speed, personalisation, or quality of service. |
| Best Omnichannel Customer Service | Celebrating seamless customer experiences across multiple channels, from online and in-person to chat, phone, and social media. |
| Best Social Media Customer Service | Honouring a company that uses social platforms effectively to provide fast, empathetic, and high-quality support. |
| Best Live Chat Support | Recognising excellence in live chat support, with a focus on responsiveness, satisfaction, and issue resolution. |
| Best Customer Service Training | Awarding a programme or organisation that has developed effective training to build service excellence and team confidence. |
| Best Customer Feedback System | Celebrating a company that actively gathers, analyses, and applies customer feedback to drive continuous improvement. |
| Most Improved Customer Service | Recognising an organisation that has demonstrated significant improvements in customer service quality and outcomes. |
| Best In-Person Customer Service | Celebrating exceptional face-to-face service delivery, where frontline teams create meaningful customer interactions. |
| Returns and After-Sales Excellence | Awarding outstanding service in managing returns, repairs, or post-purchase support, ensuring a smooth customer journey. |
If you need any assistance completing this form, please contact us:
EXAMPLE 500-WORD ENTRY:
Introducing Quantum Leap Innovations Ltd., a groundbreaking British company at the forefront of technological advancements, spearheaded by its Founder and CEO, Dr. Elizabeth Cavendish. Dr. Cavendish has redefined the boundaries of innovation, earning her a well-deserved nomination for the Most Innovative Business Leader award in the Business Leader Awards 2023.
Established in 2019, Quantum Leap Innovations Ltd. was the brainchild of Dr. Cavendish, a renowned physicist and serial entrepreneur with a track record of developing ground-breaking technologies. Recognising the need for a radical shift in our approach to tackling global challenges, Dr. Cavendish envisioned a company that would act as a catalyst for disruptive ideas and transformative solutions.
Under Dr. Cavendish’s visionary leadership, Quantum Leap Innovations Ltd. has rapidly become a game-changer in the fields of renewable energy, artificial intelligence, and sustainable materials. Her unwavering commitment to fostering a culture of innovation, collaboration, and calculated risk-taking has made the company an incubator for breakthrough ideas that revolutionise industries.
A prime example of Dr. Cavendish’s innovative prowess is the company’s flagship project, “HelioSynth”. This pioneering solar technology harnesses the power of artificial photosynthesis, converting sunlight, water, and carbon dioxide into clean, sustainable energy. By effectively replicating nature’s most efficient energy conversion process, Dr. Cavendish’s brainchild has the potential to transform the renewable energy sector and contribute significantly to reducing the world’s carbon footprint.
However, Dr. Cavendish’s innovative spirit does not stop at scientific advancements. Under her leadership, Quantum Leap Innovations Ltd. has adopted a unique, forward-thinking approach to its organisational structure and management style. By embracing a flat hierarchy and encouraging open communication, the company cultivates an environment where creativity and experimentation are nurtured, and unconventional ideas are celebrated.
In addition to fostering innovation within her own company, Dr. Cavendish is committed to nurturing the next generation of trailblazers. Quantum Leap Innovations Ltd. actively collaborates with academic institutions and young entrepreneurs, offering research grants, mentorship programmes, and innovation challenges aimed at supporting emerging talent and driving groundbreaking ideas forward.
Dr. Cavendish is also an ardent advocate for diversity and inclusion in the world of technology and innovation. Through various company initiatives, such as scholarships and outreach programmes, she champions the inclusion of underrepresented groups in the sector, believing that true innovation can only be achieved by tapping into the wealth of diverse perspectives and experiences.
Beyond her achievements at Quantum Leap Innovations Ltd., Dr. Cavendish is a thought leader in her own right. A sought-after speaker at industry conferences and events, she shares her insights on the future of technology, sustainability, and innovation, inspiring others to think boldly and challenge the status quo.
In summary, Dr. Elizabeth Cavendish’s exceptional track record as the driving force behind Quantum Leap Innovations Ltd., her relentless pursuit of transformative ideas, and her unwavering commitment to fostering a culture of innovation and inclusivity, make her an exemplary candidate for the Most Innovative Business Leader award in the Business Leader Awards 2023. By recognising her achievements, we celebrate not only her visionary leadership but also the immense potential for positive change that she represents.
