We are proud to share the results of the 2026 Customer Service Excellence Awards, recognising organisations that place customer experience at the heart of how they operate. This year’s recipients represent a wide cross-section of sectors, yet all share a consistent focus on responsiveness, trust and delivering outcomes that matter to the people they serve.
Across finance, healthcare, events and digital platforms, these organisations have demonstrated that strong customer service is built through a combination of well-trained teams, thoughtful systems and a clear commitment to listening to customers. Their achievements show how service can be both efficient and personal, supported by processes that prioritise clarity, accountability and consistency.
2026 Customer Service Excellence Award Winners
Delivering relationship-led banking with an exceptional Net Promoter Score of 81, Customers Bank has built a service model grounded in trust, speed and personalisation. Its recognition as Customer Service Champion of the Year reflects a consistent ability to combine operational efficiency with meaningful, human-centred interactions at scale.
A purpose-led approach to wellbeing underpins the customer service ethos at Innate-Essence Limited (The Turmeric Co.). The team’s commitment to empathy, clarity and ownership of each enquiry has enabled them to maintain high satisfaction scores while supporting a growing customer base. This focus on both responsiveness and care has earned them the Customer Support Team of the Year title.
Innovation sits at the centre of Fanvue‘s customer service approach, where a carefully designed multi-channel support system blends AI capability with human judgement. The work has been led by Antonella Cossu, whose team has built a model that delivers fast response times, strong resolution rates and a culture of continuous improvement. This approach demonstrates how technology can enhance rather than replace the human element of service, securing recognition for Innovation in Customer Service.
At Riva Events Ltd, in-person service is shaped by a genuine passion for creating memorable, personal experiences. Their collaborative approach with clients and attention to detail ensures each interaction reflects the importance of the occasion being planned. This dedication to thoughtful, personalised delivery has led to their award for Best In-Person Customer Service.
Providing specialist veterinary care with a focus on comfort, communication and continuity, MSK Vets demonstrates how omnichannel service can support both clinical outcomes and client reassurance. By combining professional expertise with a supportive environment for pet owners, they have achieved recognition for Best Omnichannel Customer Service.
2026 Customer Service Excellence Award Finalists
- Customers Bank – Best Omnichannel Customer Service
- Fanvue – Customer Support Team of the Year
- LingvoHouse Translation Services Ltd – Innovation in Customer Service
- MSK Vets – Best In-Person Customer Service
A Broader View of Customer Service in Practice
What stands out across this year’s awards is the consistency with which these organisations have embedded customer-focused thinking into their daily operations. From structured feedback loops and investment in staff training to the thoughtful integration of technology, the recognised businesses show that effective service is not accidental — it is designed, maintained and continually refined.
We also see a shared emphasis on clarity and communication. Whether supporting customers through complex financial processes, health decisions or service interactions, these organisations prioritise accessible information and timely responses, helping to build confidence and long-term relationships.
From all of us at Altaris Business Awards, congratulations to the winners and finalists of the 2026 Customer Service Excellence Awards. Your work reflects the value of combining expertise, empathy and reliable systems to deliver service that customers can depend on.
